Supporting Challenging Clients Program: Addressing Non-Compliance
in Diabetes
Turn Frustrating Client Encounters Into Effective Conversations In Under an Hour
If you're a health professional frustrated with non-compliance in your challenging patients,
this program will help you quickly gain insight into your clients and
engage with them in a way that has you both working towards the same goals.
In this short program, you will...
....no longer take home the frustration and burden of lack of progress in your patients who don't follow your advice.
....gain peace of mind knowing that you have engaged your challenging client in a meaningful way.
....quickly gain techniques and approaches that better connect you with all your clients.
Regaining Your
Peace of Mind
If you've ever thought:
"They just don't seem to listen...."
"If they'd just do what I tell them to..."
"I don't know why they come back. They don't follow my advice"
"I told them what to do but they aren't doing it"
"I seem to be working harder then they are on managing their health"
You are not alone!
Many health care providers report they are often frustrated
by the lack of change in their most challenging patients.
That frustration is not because we don't care about our patients.
We care deeply about our patients!
We are frustrated because some of our patients
don't seem to care enough about themselves and their health.
We all want our patients to be healthy and follow the best medical advice.
But something is holding our most challenging clients back!
In order to connect in a meaningful way with patients,
we need an approach that gets to the heart of the challenges.
That's exactly why I created the Supporting Challenging Clients Program.
I created this program to:
...reduce your frustration and return you to the
collaborative health care professional that I know you are.
...give you tools to use immediately with your patients.
...so that you can see results with your next patient.
Once you use these techniques and approaches, you'll ...
....see your patients come out of their shell.
....hear what is holding them back.
....and feel better prepared to help them reach their health goals!
It's really simple, here's how it works:
Step 1: Decide to Address Your Frustration
Step 2: Learn What to Say and Then Say It
Step 3: See Quick Results
Non-compliance isn’t rejection - it’s working toward different goals.
What’s beneath the resistance is what separates a burned-out clinician
from a respected and trusted one.
You deserve to feel effective, not constantly drained.
Patient non-compliance is a barrier to
good health and good health care!
... WHETHER YOU WANT less frustration or
more engaged patients or BOTH.
They both can be achieved using these proven approaches.
BECAUSE
You need to work without frustration.
You need to feel again like a caring, compassionate health professional.
In a world of health care provider pressures, you need to feel prepared to work with your most challenging patients...
..without additional stress.
..without dominating the conversation.
..without them returning still stuck.
I have a fast approach to change all that
which many clinicians use to reduce their stress and engage their patients effectively!
Say hello to a happier, less frustrated YOU!
Start seeing results in under an 1 hour.
Here is What Our Clients
Told Us About Our Approach
Here's Exactly What You Get
In the Supporting Challenging Clients Program, you'll get quick approaches to master more effective interactions with your patients in a short amount of time.
What's Included:
Lesson #1 - What "Non-Compliance" Really Means (5:30 minute video)
Lesson #2 - What Clients Are Telling Us (5 minute video)
Lesson #3 - The Gap Between Guidelines and Real Life (5 minute video)
Lesson #4 - What to Say (5 minute video)
Lesson #5 - Questions that Open Doors (5 minute video)
Lesson #6 - The 3-Step Approach to Working with Resistant Clients (4 minute video)
The Supporting Challenging Clients Companion Workbook filled with reflective worksheets and quick tools to prepare you for your next client visit.
*BONUS*: Scripting Worksheets
$47 INCLUDED*
*when you purchase today
Frequently Asked Questions
Is this program only for health care professionals?
This program is for those who support people living with diabetes: dietitians, nurses, diabetes educators, primary care providers, support workers, community health workers, family members and caregivers of people living with diabetes. It is for anyone caring for someone living with diabetes who wants to improve their communication and be a trusted source of support for those living with a chronic disease.
What makes this program different from other diabetes education courses?
While many diabetes training programs focus on clinical updates and protocols, this program zeroes in on one of the biggest barriers to care: the relational and behavioral side of care. You’ll learn real-world communication strategies to build trust, reduce resistance, and create more meaningful conversations— especially with people who seem stuck.
I've been working in diabetes care for years. Is this still relevant?
Absolutely. Even experienced professionals can feel frustrated or burned out when clients don’t engage. This training offers perspectives and tools to refresh your approach and bring more confidence and ease into your challenging sessions.
Is this Motivational Interviewing?
No. This short course focuses on the quick real-world application to get you unstuck and less frustrated. You will reflect on how you come across to your patients, what you say to them, how it may be received, and quickly know how to shift stuck dynamics in your patient relationships.
How long is the program and how is it delivered?
The program is meant to be completed in about an hour. You can watch the short training videos, answer a few questions in the workbook and gain insights and tools you can use immediately with clients.
Can I get continuing education credits (CEUs)?
You will receive a certificate of completion at the end. We are happy to discuss how to help you meet your CE needs. Please email us at [email protected] to discuss this.
What if I cannot take the course right away?
All materials are recorded and accessible at any time, so you can start whenever it fits your schedule. You have 60 days to access the content and resources.
Will this help with clients who are angry, emotional or shut down?
Yes. This program includes specific strategies for getting to the heart of barriers and to work with people who seem checked out or overwhelmed.
Is there support or community inside the program?
No, but you are invited to join our Community of Learning where you can learn from others, share experiences and get feedback on any challenges you have with this approach.
How do I know if this is the right course for me?
If you’re working with clients who “know what to do but aren’t doing it” — and you’re tired of feeling stuck, frustrated, or ineffective — this program will give you insight, tools, strategies, and confidence to shift those conversations and see real progress.
Do I have access to a Certified Diabetes Educator in this course?
No. This is a stand-alone program with video recordings.
If you want coaching from a certified diabetes educator, please visit our website at www.diabetestraining.ca to learn more about our programs, or for 1:1 support, apply under "Mentorship".
Hi there! I'm Michelle
I am a Certified Diabetes Educator with over 20 years experience working with people living with diabetes. In my practice I show you how to lower your frustration and stress and engage in meaningful interactions with your patients to help them....
....Learn to Live Well with Diabetes.
